Arbitration Through the Office of Consumer Affairs – Home Improvement Contractor Program

Last week, I posted about arbitration in general.  Today, I want to focus on a specific program offered by the Massachusetts Office of Consumer Affairs and Business Regulation.  Among other things, this office oversees the Home Improvement Contractor Arbitration Program or HICARB.  As part of HICARB, homeowner can take a home improvement contractor to arbitration Read More

Amazon Changes Course on Arbitration

According to various news sources, last month, Amazon changed its requirement that those having a dispute with the company take the claim to arbitration.  One reason is the expense. For years, I have been telling clients to avoid agreeing to arbitration clauses when possible.   First, as Amazon discovered, arbitration is expenses.  Places like the American Read More